Mediation is a process based on principles of problem-solving and the needs and interests of the participants. The process focuses on fairness, privacy, self-determination and the best interest of all parties.
A mediator is the third party (neutral) and is there to help people in conflict negotiate a mutually acceptable agreement/outcome. The mediator facilitates communication, promotes understanding, assists the parties to identify their needs, and uses problem solving techniques to enable the parties to reach their own agreement.
Mediation is an alternative to Court processes and gives parties much more control over the way their dispute or difference is dealt with. Any outcomes are private and confidential. If negotiations fail, mediation can provide an alternative to pursuing other more formal processes, such as ligigation.
The mediation process involves:
All parties listening to each others point of view;
Identifying the issues in the dispute;
Setting an agenda to discuss the issues;
Sharing relevant information;
Exploring options and testing possible solutions;
Negotiating a written agreement/outcome.